Refund policy

Refund and Returns Policy

Last updated: October 17, 2026

This policy applies to purchases made at thelooksid.com and delivered to the United States, Colombia, Mexico, the United Kingdom, Germany, Spain and France. Nothing in this policy limits the rights you have under the consumer protection laws that apply where you live.

1. Return window
You may request a return or cancellation within 15 days after the day you receive your order. The request must reach us within that period.

2. How to request a return
Email us at team.looksidriders@gmail.com with your order number, the item you want to return and the reason. If the item is defective, damaged or incorrect, please attach photos. We usually reply within 2 business days with the return instructions and the address to send the parcel to. Parcels sent without contacting us first may take longer to process, and we cannot guarantee they will reach us.

3. Condition of the item
Returned items should be in the same condition you received them, with their original packaging and tags where possible. You may try the item on and test it as you would in a shop, to check what it is and how it works. If the item shows damage, stains, alterations or signs of use beyond what is needed for that, we may reduce your refund by the amount the item has lost in value, as permitted by law.

4. Return shipping
Unless the item is defective, damaged or not the one you ordered, you are responsible for the cost of returning it. We recommend a tracked service, because we cannot be responsible for parcels lost on their way back to us. If the item is defective, damaged or incorrect, we will cover the return shipping costs or send you a prepaid label.

5. Refunds
After we receive and inspect your return, we will email you to say whether the refund is approved. Approved refunds are paid to your original payment method within 14 days, and we may wait until we receive the item or proof that you sent it back. We will refund the price of the item and any standard delivery cost you paid. Refunds are made in the currency of your original payment, and your bank may need extra days to show the refund. We are not responsible for exchange-rate differences applied by your bank.

6. Damaged, defective or incorrect items
Please inspect your order on arrival and contact us as soon as you notice a problem. We will offer a replacement or a refund. The 15-day window does not limit any legal guarantee or warranty you have for defective goods.

7. Cancellations
You can cancel an order at any time before it ships by emailing us. Once an order has shipped, it is handled as a return after you receive it.

8. Orders that do not arrive
If your order has not arrived within 30 days of purchase, contact us. We will investigate with the carrier and either send a replacement or refund you.

9. Exchanges
To exchange an item, contact us before returning it. We will explain the quickest option, which is normally to return the item and place a new order.

10. Customers in the European Union and the United Kingdom
If you are a consumer in the EU or the UK, you have the legal right to withdraw from your purchase within 14 days after the day you receive the goods, without giving a reason. Our 15-day window covers and extends that right. To withdraw, send us a clear statement by email, or use the form below. You must send the goods back without undue delay and no later than 14 days after telling us. The refund deadline in section 5 applies. You bear the direct cost of returning the goods unless the item is defective, damaged or incorrect. You are only liable for any loss in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. You also keep your legal guarantee rights for goods that do not conform with your contract.

Model withdrawal form (complete and send only if you wish to withdraw)
To: Looksid, [legal business name and address], team.looksidriders@gmail.com
I hereby give notice that I withdraw from my contract for the sale of the following goods: ____. Ordered on / received on: ____. Name of consumer: ____. Address of consumer: ____. Date: ____.

11. Contact
Looksid, [legal business name and address]. Email: team.looksidriders@gmail.com