Shipping policy

Last updated: October 17, 2026

Thank you for shopping with Looksid. This policy explains how we ship your order, what it costs and what to expect after you buy.

Free shipping

We offer free standard shipping on all orders, with no minimum purchase, to the countries listed under "Shipping destinations" below. Free shipping is applied automatically at checkout.

Order processing

Orders are processed within 1 to 3 business days after payment is confirmed. Business days do not include weekends or public holidays. Orders placed on weekends or holidays begin processing on the next business day, and processing may take longer during sales or periods of high demand. We will email you when your order ships.

Delivery times

Once your order has shipped, delivery usually takes 4 to 10 business days. These are estimates, not guarantees. Delivery time starts when your order ships, not when you place it. It may change depending on the date of your order (for example holidays, sales periods and peak seasons), your destination country and city, carrier delays, customs processing, weather or other events outside our control.

Order tracking

When your order ships, we will email you a confirmation with a tracking number and a link, where tracking is available for your destination. Tracking information can take 24 to 72 hours to update after you receive it.

Shipping destinations

We currently ship to Australia, Canada, Chile, Colombia, Germany, Mexico, Peru, Spain, the United Kingdom and the United States. We do not currently ship to other countries. We may add more destinations in the future.

Customs, duties and taxes

International orders may be subject to import duties, customs fees, VAT or other taxes charged by the destination country, as well as carrier brokerage or handling fees. This applies to all our destinations, including the European Union, the United Kingdom, the United States, Canada, Australia, Colombia, Mexico, Chile and Peru. These charges are set by customs authorities and carriers, not by us, and they depend on your country, the value of the order and the shipping method.

If taxes and duties are calculated at checkout, they will be shown before you pay and you will not be asked to pay them again on delivery. If they are not collected at checkout, they may be due before or at delivery and are the customer's responsibility, unless we state at checkout that duties and taxes are prepaid. We recommend checking your local import rules before placing an order. Customs processing can also add delays to delivery.

Risk of loss

If you are a consumer in the European Union or the United Kingdom, the risk of loss or damage to your order passes to you when you, or a third party you have designated other than the carrier, take physical possession of it.

Address accuracy

Please check your shipping address carefully at checkout. If you need to correct it, contact us as soon as possible, because we can only change an address before the order ships. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If a parcel is returned to us because of an incorrect address or because it was not collected, we will contact you and may ask you to cover the cost of sending it again.

Lost, damaged or delayed packages

If your order is lost, damaged or much later than expected, contact us at team.looksidriders@gmail.com with your order number, and with photos if the item arrived damaged. We will help you work with the carrier. If your order has not arrived within 30 days of purchase, contact us and we will send a replacement or refund you. Items that arrive damaged, defective or incorrect are handled under our Refund and Returns Policy.

Order changes and cancellations

Need to change or cancel your order? Contact us as soon as possible. We can usually make changes or cancel before your order ships, and in that case you will be refunded in full to your original payment method. Once your order is in transit we cannot modify it. After delivery, returns and cancellations are handled under our Refund and Returns Policy.

Questions?

Contact our team at team.looksidriders@gmail.com.